Reference / FAQ
Hotel robot FAQ
Response within 24 hours · Warranty: 12 months
Reviewed by Aobotics Project Team
Quick answer
Most hotel robot questions are about price, fleet size, lift access, guest notification and support. Short answers: unit price is quoted per configuration, a 100-room hotel usually starts with one or two units, lift integration is surveyed before quoting, and the warranty is 12 months.
- Questions
- 23
- Topics
- 5
- Reply target
- 24 h
- Warranty
- 12 mo
Price
Price and commercial questions
What the number includes — and what it does not.
| Question | Short answer |
|---|---|
| How much does a hotel robot cost? | Quoted per delivery or reception configuration. Integration, freight and duties are separate. |
| What is the minimum order? | A pilot can start from one unit. Programme and OEM terms are quoted for larger orders. |
| Is lift integration included? | No. It is quoted after the lift survey; dry contact is usually the lowest-cost method. |
| Is there a rental option? | Rental depends on the market and fleet partner. Confirm term, service and exit conditions before comparing. |
| What is the warranty? | 12 months for the platform under normal hotel use. Wear items and accidental damage are excluded. |
| Is a hotel robot rental cheaper than buying? | Rental depends on the market and fleet partner. Compare the total term cost with the purchase price plus service and resale value, and confirm the exit conditions. |
Deployment
Deployment and building questions
The building decides the schedule.
| Question | Short answer |
|---|---|
| How many robots does a 100-room hotel need? | Usually one unit for one shift, with staff fallback at peak; a second unit for two-shift coverage. |
| Can the robot use a guest lift? | Yes, with a priority rule and an off-peak schedule; a service lift is preferred. |
| Does the hotel need Wi-Fi in every corridor? | Yes. Coverage in the service core, lift lobby and guest corridors is required. |
| How long does installation take? | The schedule depends on lift integration and mapping. Pre-staging happens before the site visit; the confirmed plan is part of the quotation. |
| What is the difference between a hotel service robot and a delivery robot? | A hotel service robot is the umbrella term; a delivery robot is one type that moves items to guest floors. Reception, concierge and cleaning robots are other service-robot types. |
Guest experience
Guest and operations questions
What the guest sees and what staff do.
| Question | Short answer |
|---|---|
| How does the guest know the robot arrived? | Room phone via PABX, app or QR notification, or the robot screen. |
| What if the guest does not answer? | The task escalates to the front desk after the wait period; the compartment stays locked. |
| Can the robot enter the room? | No. The guest or a staff member releases the item at the door. |
| Who trains the staff? | The deployment team trains front desk, housekeeping and duty managers during handover. |
| Can a hotel robot deliver food? | A room service robot can deliver sealed or covered food to the guest floor. Open tray service in a restaurant needs a waiter robot with a staff hand-off. |
| What is the difference between a hotel robot and a waiter robot? | A hotel delivery robot uses a closed compartment, lift and room notification. A waiter robot runs open trays in a dining room with staff at the table. |
Support
Support and compliance questions
What happens after go-live.
| Question | Short answer |
|---|---|
| What certifications are available? | A compliance pack is assembled per model and market: CE, FCC, RoHS, test report and ISO 9001 as applicable. |
| How fast is support? | Remote response is targeted within 24 hours on business days; the escalation path is agreed at handover. |
| Are spare parts available? | Yes. A recommended spare kit and a service agreement are quoted with the project. |
| Can we expand later? | Yes. The fleet software and lift design should leave capacity for additional units. |
| Can we customize the robot? | Yes. Branding, language, compartment layout and packaging can be adapted; certification responsibility is agreed in the OEM contract. |
| Does a hotel cleaning robot replace housekeeping? | No. It handles large flat public-area floors; rooms, bathrooms, soft furnishings, edges and inspection stay with housekeeping. |
Frequently asked questions
Frequently asked questions
Response within 24 hours · Talk to an engineer
How much does a hotel robot cost?
Unit prices are quoted per configuration for delivery and reception models. Lift integration, PMS/PABX work, freight, duties and spare parts are quoted separately.
How many robots does a 100-room hotel need?
Most 100-room hotels start with one delivery unit for one main shift, with staff fallback at peak. Add a second unit if the property needs two-shift coverage or redundancy during charging.
Can a hotel robot take the lift?
Yes, if the lift controller supports dry contact, RS485 or an API and the property agrees the priority rule. A service lift is strongly preferred. The method is confirmed in a survey.
Does the robot need PMS integration?
No, but it improves the workflow. Without a PMS connector, staff can create tasks on the robot console. With a connector, room status and task references can be read automatically.
How does the guest receive the delivery?
The guest is notified by room phone, app or the robot screen, then releases the compartment with a PIN or room-card tap. If the guest does not answer, the task returns to the front desk.
What is the warranty?
The standard warranty is 12 months for the robot platform under normal hotel use. Wear items, accidental damage and third-party lift or network changes are excluded.
Can we start with a pilot?
Yes. A single-unit pilot for two to four weeks is the normal starting point. The pilot should have a written scorecard for tasks, round-trip time, exceptions and staff time.
Do you provide OEM/ODM?
Yes. Branding, language, compartment layout and packaging can be adapted for hotel groups and distributors. The OEM agreement covers content ownership, certification and spare parts.
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