Company / OEM
Hotel robot OEM and ODM
Response within 24 hours · Warranty: 12 months
Reviewed by Aobotics Project Team
Quick answer
OEM and ODM work covers branding, language packs, compartment layout, screen content and packaging. The commercial terms, MOQ and lead time are confirmed per programme. Certification responsibility and content ownership must be stated in the agreement.
- Customization layers
- 4
- Pilot unit possible
- 1
- Warranty
- 12 mo
- Reply target
- 24 h
Scope
What can be customized?
Four layers, from cosmetic to commercial.
| Layer | What changes | Effort |
|---|---|---|
| Branding | Logo, colour, body panels, welcome copy | Low |
| Content | Languages, FAQ, outlet information, screen flow | Medium |
| Configuration | Compartment count, screen size, tray layout | Medium–high |
| Programme | Packaging, accessories, spare kit, documentation | Medium |
Process
How does an OEM programme run?
Sample, approve, produce, test.
- 01
Brief
Define the brand, market, model scope, language set and expected volume.
- 02
Sample
Build a branded sample or a render for approval; confirm the content and packaging.
- 03
Agreement
Confirm MOQ, lead time, certification responsibility, content ownership and spare parts.
- 04
Production
Configure, assemble and test the batch; records travel with each unit.
- 05
Handover
Deliver the documentation, training materials and service plan.
Compliance
Who owns certification for a branded model?
Decide before the first sample.
If the brand owner changes the radio module, the power supply or the enclosure, the existing certification may not cover the new model. The agreement should state who tests the branded configuration, who holds the declaration and who pays for the retest.
For a cosmetic change, the existing test evidence may still apply. For a hardware change, plan a retest. Do not assume that a logo change is automatically covered.
Commercial
What are the MOQ and lead time?
A pilot unit is possible; programme terms are volume-based.
A single branded pilot unit can be arranged for a hotel group that wants to test the guest experience. Programme pricing, dedicated tooling and custom packaging apply to larger volumes. The MOQ and lead time are stated in the programme quotation.
Lead time starts when the brand assets, content and certification scope are approved — not when the brief is received. Content approval is usually the longest part of the schedule.
Frequently asked questions
Frequently asked questions
Response within 24 hours · Talk to an engineer
Can we brand the robot for our hotel group?
Yes. Logo, colour, body panels and welcome copy can be adapted. For a hotel group, a co-branded configuration is usually enough; for a distributor, a full OEM agreement is recommended.
Can we change the compartment layout?
It depends on the model and the production volume. A different compartment count or tray layout is a configuration change, not a cosmetic one; it needs engineering review and may affect the price and lead time.
Who owns the content and guest data?
The property or brand owner owns the content and guest data. The agreement should state the retention period, the deletion process and the supplier’s role as a processor.
Is certification included in the OEM price?
Only if the agreement says so. Cosmetic changes may be covered by existing test evidence; hardware changes may need a retest. The responsibility and cost should be stated before production.
What is the MOQ?
A single branded pilot unit can be arranged. Programme pricing and custom tooling apply to larger volumes. The MOQ and lead time are confirmed in the programme quotation.
Can we get a sample before committing?
Yes, for programme buyers. A branded sample or a render is used for approval before the production batch. The sample cost and timeline are confirmed in the brief.
Aobotics
Send an OEM brief
Tell us the brand, market, model and expected volume. We will reply with the programme scope.
- Response within 24 hours
- Talk to an engineer
- Warranty: 12 months
Tell us about your property
Share your property and the task. We reply with a configuration and a scoped quotation within 24 hours.