Company / Factory
How a hotel robot manufacturer configures and tests each unit
Response within 24 hours · Warranty: 12 months
Reviewed by Aobotics Project Team
Quick answer
We are a self-owned hotel robot manufacturer and integration team. Every hotel robot project moves through seven gates: configuration, assembly, burn-in, navigation test, integration test, packing and handover. Each gate has a record. Ask for the navigation and lift test records — they are the two that reveal whether the unit will work in your building.
- Own factory
- 600 m²
- Service robots
- 10 yrs
- Factory products
- 53
- Warranty
- 12 mo
Company
Who owns the factory and the integration?
One team owns the unit and the deployment.
Aobotics owns a 600 m² factory in Guangzhou, has 10 years of experience in service robots, an 11–50 person team and 53 products in the factory catalog.
We build and integrate a full hotel robot suite: delivery, reception, concierge, restaurant service, cleaning and luggage/transport. Lift control, PMS/PABX notification, mapping, staff training and after-sales support are scoped as one project, not handed between a factory and a separate integrator.
- Factory: 600 m² in Guangzhou; assembly, burn-in and integration test.
- Integration: dry contact / RS485 / lift API; PMS and PABX connectors.
- Suite: delivery, reception, concierge, restaurant, cleaning, luggage/transport.
- Target markets: UAE, Saudi Arabia, Philippines, Thailand, Malaysia, Indonesia, Vietnam, Nigeria, Kenya, South Africa.
Process
What happens before a unit ships?
Seven gates, each with evidence.
- 01
Configuration
Property profile, lift type, PMS version, compartment layout and branding are locked into a bill of materials.
- 02
Assembly
Chassis, compartments, screen and sensors are assembled; torque and calibration are recorded.
- 03
Burn-in
The unit runs continuous duty and charge cycles; thermal and error logs are reviewed.
- 04
Navigation test
Mapping, obstacle handling, door transit and route recovery are tested against the site plan.
- 05
Integration test
PMS task, PABX call, lift handshake and fallback are tested as a system.
- 06
Packing
Transit lock, foam, accessory kit and documents are checked against the packing list.
- 07
Handover
Training, acceptance and the service schedule are signed off with the property.
Evidence
Which records should a buyer ask for?
Three records matter most.
| Record | What it proves | When to ask |
|---|---|---|
| Navigation test log | The unit can map and recover on a route like yours | Before shipment |
| Lift handshake record | The chosen method works with the controller | Before go-live |
| PMS/PABX test record | Task creation and guest notification work | Before go-live |
Compliance
Which compliance documents can you request?
Document types, matched to the model and the destination market.
The exact document scope is confirmed per model and destination. We do not publish a certificate number without the matching document; request the current pack with the quotation.
| Document | Purpose | When it is needed |
|---|---|---|
| CE declaration | EU machinery / EMC / RED conformity | EU imports and some GCC tenders |
| FCC supplier declaration | US radio and EMC compliance | US imports |
| RoHS statement | Restricted substances | EU and corporate procurement |
| Model test report | Safety and performance evidence | Tenders and insurer review |
| ISO 9001 certificate | Quality management system | Corporate and public procurement |
| Lift integration record | Handshake test evidence | Before go-live |
Limits
What can a factory test not prove?
The building is the final test.
A factory test cannot prove that the lift in your building behaves like the test rig, that the Wi-Fi covers the fourth-floor corner, or that the night manager will follow the escalation rule. Those are site tests.
The factory test reduces the number of unknowns; it does not replace the site survey or the pilot. A supplier that claims a factory test replaces the site test is overselling.
Frequently asked questions
Frequently asked questions
Response within 24 hours · Talk to an engineer
Can we visit the production line?
Yes — we own the factory in Guangzhou. A factory review can be arranged for programme buyers and OEM partners. For a pilot, a live video review of the line and test process is usually enough. Contact us with the dates and the scope.
What is burn-in?
Burn-in is a continuous duty and charge cycle before shipment. It catches early component failures and thermal issues that a short functional test would miss. The logs should be reviewed, not just collected.
Do you test the lift at the factory?
We test the lift handshake against a controller simulator or a configured test rig, not the actual lift in your building. The site test is the final proof and should be part of acceptance.
How long is the warranty?
The standard warranty is 12 months for the platform under normal hotel use. Wear items, accidental damage and third-party lift or network changes are excluded. The exact scope is in the quotation.
Can the factory customize the screen content?
Yes. The screen content, language pack and welcome copy are configured before shipment. The property should approve the content and translations before production.
What if a unit fails at the hotel?
The escalation path and response time are agreed at handover. Remote diagnostics are used first; if a part is needed, the spare kit or a replacement is shipped according to the service agreement.
Related pages
Related pages
Supplier
What to verify before you sign.
Learn moreCertifications
Documents and compliance scope.
Learn moreService & support
Response, spares and escalation.
Learn moreOEM / ODM
Branding and programme support.
Learn moreDeployment checklist
The site acceptance checks.
Learn moreContact
Request a factory review.
Learn moreAobotics
Request the test records
Ask for the navigation, lift and PMS test records for the configuration you are considering.
- Response within 24 hours
- Talk to an engineer
- Warranty: 12 months
Tell us about your property
Share your property and the task. We reply with a configuration and a scoped quotation within 24 hours.