Solution / Serviced apartment
Hotel robots for serviced apartments
Response within 24 hours · Warranty: 12 months
Reviewed by Aobotics Project Team
Quick answer
A serviced apartment robot usually handles parcels, laundry, groceries and amenity deliveries for long-stay guests. The pilot starts with one unit and a shared lift, then adds a parcel locker or a second unit when volume grows. Privacy and storage are the main design constraints.
- Pilot units
- 1–2
- Core tasks
- 3
- Shared lift, typical
- 1
- Warranty
- 12 mo
Profile
What do serviced apartment guests need?
Parcels, laundry and groceries — not a lobby show.
Long-stay guests order more parcels, do more laundry and cook more than hotel guests. The front desk is often lean, and the guest may be out when a delivery arrives. The robot’s value is the unattended hand-off and the reduced front-desk interruption.
A reception robot is less useful here; the lobby is small and the guest already knows the building. Invest in delivery capacity, a secure parcel hand-off and a clear notification process.
Tasks
Which tasks fit a serviced apartment?
Start with parcels and laundry.
| Task | Fit | Note |
|---|---|---|
| Parcel delivery | High | Compartment size and signature/photo proof |
| Laundry pickup and return | High | Weight and odour separation |
| Grocery delivery | Medium | Cold items need a temperature plan |
| Amenity delivery | Medium | Lower volume than a hotel |
| Lobby reception | Low | Small lobby; guests know the building |
Privacy
How do you protect long-stay guest privacy?
The robot should not reveal who is home.
A parcel notification should not display the guest’s name or unit number on a public screen. Use a neutral code and a private channel (phone or app). The robot should stop at a defined hand-off point, not loiter outside an apartment door.
If the guest is out, the parcel should go to a secure locker or the front desk, not wait in the corridor. The property needs a written policy for unclaimed items and a clear record of the hand-off.
Operations
How does the front desk operate the robot?
One queue, one owner, one escalation.
- 01
Receive
Parcel or laundry arrives; staff log it against the unit and the guest.
- 02
Load
Staff load the compartment and select the floor or unit.
- 03
Notify
The guest receives a private notification with a release code.
- 04
Release
The guest collects at the door or the locker; the robot records the time.
- 05
Exception
No answer or oversized item goes to the front desk queue for manual handling.
Frequently asked questions
Frequently asked questions
Response within 24 hours · Talk to an engineer
Can the robot handle grocery bags?
It can carry bagged groceries, but cold and frozen items need a temperature plan and a short delivery window. Many buildings restrict grocery delivery to a staffed hand-off or a cold locker.
What happens if the guest is not home?
The task should go to a secure locker or the front desk, not wait in the corridor. The property needs a written unclaimed-item policy and a record of the hand-off.
Do we need a reception robot too?
Usually not. Serviced apartment lobbies are small and guests already know the building. A delivery unit and a parcel locker deliver more value than a lobby reception unit.
Can the robot use the passenger lift?
It can, with a priority rule and an off-peak schedule. A dedicated service lift is better if the building has one. The lift method is confirmed during the survey.
How many units does a 60-unit building need?
Most 60-unit buildings start with one unit and measure parcel volume for two weeks. Add a second unit when the daily task count exceeds the single-unit capacity or when the front desk needs coverage across two shifts.
Aobotics
Review a serviced apartment plan
Send the unit count, lift type and parcel volume.
- Response within 24 hours
- Talk to an engineer
- Warranty: 12 months
Tell us about your property
Share your property and the task. We reply with a configuration and a scoped quotation within 24 hours.